purefibrestatus - Notice history

All systems operational

Burghclere - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

Previous page

Next page

Nov 2025
Dec 2025
Jan 2026

Eldersfield - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

Previous page

Next page

Nov 2025
Dec 2025
Jan 2026

Greenwich - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

Previous page

Next page

Nov 2025
Dec 2025
Jan 2026

Kingsmere - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 99.72%

Previous page

Next page

Nov 2025
Dec 2025
Jan 2026

Loves Farm - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

Previous page

Next page

Nov 2025
Dec 2025
Jan 2026

Notice history

Jan 2026

Network Outage
  • Resolved
    Resolved

    While we have not been advised that the power issue has been completely resolved, we can see services returning and customers should now be able to connect to the internet.

    Should you still be experiencing issues please re-boot your fibre router in the first instance and if that does not restore your service, contact us at support@purefibre.net or call 0330 808 2003.

    We appreciate your patience and apologise for the inconvenience.

  • Identified
    Identified

    It has been confirmed that there is a power issue at the London data centre to which our service connects.

    Engineers have been despatched to the data centre and the carrier is working with data centre staff to resolve the issue.

    We do not currently have an estimated time when service is likely to be restored but we have been promised an update within an hour.

    We apologise again for the inconvenience but please be assured that our partners are working hard to resolve this issue.

  • Investigating
    Investigating

    We are aware of an issue affecting customer services that is a result of a loss of power affecting equipment owned by a national carrier in our London data centre. They are working on a resolution and will update us with progess. This is affecting a wide range of their services and so we would anticipate that they will resolve the issue speedily.

    We are really sorry for the inconvenience.

Dec 2025

No notices reported this month

Nov 2025

No notices reported this month

Nov 2025 to Jan 2026

Next