Notice history

Planned work by third party

Completed
July 17, 2024 at 5:00 AM
Completed
July 17, 2024 at 5:00 AM
Maintenance has completed successfully
In progress
July 16, 2024 at 11:00 PM
In progress
July 16, 2024 at 11:00 PM
Maintenance is now in progress
Planned
July 16, 2024 at 11:00 PM
Planned
July 16, 2024 at 11:00 PM
Sorry to inform you but there is planned work for the site on Wednesday, 17th July 2024, 00:00 until 06:00 with the down time between 00:00 and 06:00. After the outage window has completed and you still have no internet connection please power off all the internet routers for 5 minutes and power back on again. Once the units have restarted allow a few minutes for the processes to restart and check again, if you still have issues please either call 0330 808 2003 Option 2 or email support@purefibre.net to report the loss of service, thank you. Sorry for any inconvenience caused by this planned work which is beyond our control, thank you.

Planned work by third party

Completed
July 16, 2024 at 5:00 AM
Completed
July 16, 2024 at 5:00 AM
Maintenance has completed successfully
In progress
July 15, 2024 at 11:00 PM
In progress
July 15, 2024 at 11:00 PM
Maintenance is now in progress
Planned
July 15, 2024 at 11:00 PM
Planned
July 15, 2024 at 11:00 PM
Sorry to inform you but there is planned work for the site on Tuesday, 16th July 2024, 00:00 until 06:00 with the down time between 00:00 and 06:00. After the outage window has completed and you still have no internet connection please power off all the internet routers for 5 minutes and power back on again. Once the units have restarted allow a few minutes for the processes to restart and check again, if you still have issues please either call 0330 808 2003 Option 2 or email support@purefibre.net to report the loss of service, thank you. Sorry for any inconvenience caused by this planned work which is beyond our control, thank you.

Resolved
July 03, 2024 at 11:32 AM
Resolved
July 03, 2024 at 11:32 AM
The outage was a result of a 3rd party provider to our provider for the network experiencing an outage that affected multiple parties.

We have been advised that the issue has been resolved and we are now seeing services restored.

Should you still be experiencing issues, please re-boot your modem and routers in the first instance and if this does not resolve the problem ,contact us on support@purefibre.net or 0330 808 2003 and we will investigate further.

We are really sorry for this inconvenience.
Investigating
July 03, 2024 at 11:18 AM
Investigating
July 03, 2024 at 11:18 AM
We are aware of a loss of service at Kingsmere and are investigating.

All systems operational