purefibrestatus - Notice history

We have been made aware of a planned outage that will be impacting the service to site.

Although the outage window is for a full 6 hours it is not expected to require the whole period and service may be restored before the end of the window.

If you have an issue after the outage window has expired please power off all the internet routers for 5 minutes and power back on and allow a further few minutes for the router processes to fully restart and retry. If you still have issues after carrying out the power off reboots please either call 0330 808 203 opt 2 or email support@purefibre.net to report the issue.

Sorry for any inconvenience caused.

There is third party planned work being carried out on the link to site as indicated in the outage notification, a potential down time of 9 hours. Sorry for the shorter than normal notice, the outage notification has just been sent through.

Also we are sorry for any inconvenience caused by this work which is not in our control.

Once the outage window has passed, if you have issues still please power down all the internet routers within the house for 5 minutes and power back on after that period and allow a further 3-5 minutes for all the processes to restart and then retry.

If issues continue after carrying out a reboot please call 0330 808 2003 Option 2 or email support@purefibre.net to report your issue.