Notice history

May 2024

Jun 2024

Jul 2024

May 2024

Jun 2024

Jul 2024

May 2024

Jun 2024

Jul 2024

May 2024

Jun 2024

Jul 2024

May 2024

Jun 2024

Jul 2024

Planned work by third party

Completed
July 17, 2024 at 5:00 AMUTC
Completed
July 17, 2024 at 5:00 AMUTC
Maintenance has completed successfully
In progress
July 16, 2024 at 11:00 PMUTC
In progress
July 16, 2024 at 11:00 PMUTC
Maintenance is now in progress
Planned
July 16, 2024 at 11:00 PMUTC
Planned
July 16, 2024 at 11:00 PMUTC
Sorry to inform you but there is planned work for the site on Wednesday, 17th July 2024, 00:00 until 06:00 with the down time between 00:00 and 06:00. After the outage window has completed and you still have no internet connection please power off all the internet routers for 5 minutes and power back on again. Once the units have restarted allow a few minutes for the processes to restart and check again, if you still have issues please either call 0330 808 2003 Option 2 or email support@purefibre.net to report the loss of service, thank you. Sorry for any inconvenience caused by this planned work which is beyond our control, thank you.

Planned work by third party

Completed
July 16, 2024 at 5:00 AMUTC
Completed
July 16, 2024 at 5:00 AMUTC
Maintenance has completed successfully
In progress
July 15, 2024 at 11:00 PMUTC
In progress
July 15, 2024 at 11:00 PMUTC
Maintenance is now in progress
Planned
July 15, 2024 at 11:00 PMUTC
Planned
July 15, 2024 at 11:00 PMUTC
Sorry to inform you but there is planned work for the site on Tuesday, 16th July 2024, 00:00 until 06:00 with the down time between 00:00 and 06:00. After the outage window has completed and you still have no internet connection please power off all the internet routers for 5 minutes and power back on again. Once the units have restarted allow a few minutes for the processes to restart and check again, if you still have issues please either call 0330 808 2003 Option 2 or email support@purefibre.net to report the loss of service, thank you. Sorry for any inconvenience caused by this planned work which is beyond our control, thank you.

Resolved
July 03, 2024 at 11:32 AMUTC
Resolved
July 03, 2024 at 11:32 AMUTC
The outage was a result of a 3rd party provider to our provider for the network experiencing an outage that affected multiple parties.

We have been advised that the issue has been resolved and we are now seeing services restored.

Should you still be experiencing issues, please re-boot your modem and routers in the first instance and if this does not resolve the problem ,contact us on support@purefibre.net or 0330 808 2003 and we will investigate further.

We are really sorry for this inconvenience.
Investigating
July 03, 2024 at 11:18 AMUTC
Investigating
July 03, 2024 at 11:18 AMUTC
We are aware of a loss of service at Kingsmere and are investigating.

No notices reported this month

Planned Third Party Maintenance

Completed
May 22, 2024 at 5:00 AMUTC
Completed
May 22, 2024 at 5:00 AMUTC
Maintenance has completed successfully
In progress
May 21, 2024 at 10:59 PMUTC
In progress
May 21, 2024 at 10:59 PMUTC
Maintenance is now in progress
Planned
May 21, 2024 at 10:59 PMUTC
Planned
May 21, 2024 at 10:59 PMUTC
We have been made aware of a planned outage that will be impacting the service to site.
Although the outage window is for a full 6 hours it is not expected to require the whole period and service may be restored before the end of the window.
If you have an issue after the outage window has expired please power off all the internet routers for 5 minutes and power back on and allow a further few minutes for the router processes to fully restart and retry. If you still have issues after carrying out the power off reboots please either call 0330 808 203 opt 2 or email support@purefibre.net to report the issue.
Sorry for any inconvenience caused.

May 2024 to Jul 2024

purefibrestatus - Notice history